One link.
The right person, every time.
A Smart Link is one wsap.me address with several WhatsApp numbers behind it. You set the rule: business hours, the visitor's country, where they came from, or a split between staff. Each tap opens the matching chat. The customer never sees a menu.
per link, billed yearly with your Premium link · drafts free
"Hi! I want to ask about the promo."
One number can only answer so many chats.
When every tap goes to one phone, leads wait, staff forward screenshots, and the customer who messaged at 9pm gets a reply at 10am. A Smart Link fixes the hand-off before the chat even opens.
✕ Without a form
✓ Smart Links
No more forwarding
The chat lands with the person who should answer it. Nobody copies a message to a colleague.
Faster first reply
Taps go to whoever is on shift right now, so the first reply comes in minutes, not the next morning.
Fair share of leads
Split enquiries 50/50 or 70/30 between sales staff. Everyone gets their share, nobody hoards the link.
Right branch, right language
Singapore visitors reach the SG branch, Indonesian visitors reach the Jakarta team. Same link on every ad.
Know which channel delivers
Instagram taps to Aina, TikTok taps to Ben. Each destination has its own click count, so you see what works.
Change staff, keep the link
Someone leaves? Swap the number in one place. Printed QR codes and bio links keep working.
How a Smart Link routes a chat.
Watch a tap travel: the rule is checked before WhatsApp opens, and the message is pre-filled for whoever receives it.
One address on the bio, the ad, the flyer. Several numbers behind it.
The first rule that matches wins. No rule matches? The catch-all takes it, so no tap is lost.
The customer sees a normal WhatsApp chat. They never see a menu or a redirect.
Clicks per person, per rule, in the link's analytics.
"Hi! I want to ask about the promo."
Four ways to decide who answers.
Mix them on one link. Rules are checked in order; put the specific ones first and the split last.
🕘 Business hours
Days and a time window per destination, in your timezone. Day shift to the counter, after hours to the owner's phone.
🌏 Country
Visitors from chosen countries go to that branch or team. Everyone else continues to the next rule.
📣 Traffic source
Instagram, TikTok, Facebook, Google, QR scans, direct. Give each channel its own person and measure it.
⚖️ Weighted split
Share taps between staff evenly or by weights like 3:1. The catch-all that makes sure every tap has a home.
Smart Links for every kind of team.
Sales teams
Leads rotate between reps by weight. New staff start with a smaller share.
Clinics
Reception during opening hours, the on-call line after.
Restaurants and cafés
Lunch and dinner shifts on different phones. The QR on the table never changes.
Property agents
Enquiries split across agents; the agency keeps one link on every listing.
Multi-branch retail
Country or source decides the branch. One link on the national ad.
Agencies and creators
Brand enquiries to the manager, fan messages to the assistant, by source.
Only RM19 a month.
Added to any Premium link and billed yearly for the same term, so there is one renewal date. Tick it when you upgrade, or add it later from the link's Smart page. Unlimited destinations and taps.
Everything inside. Nothing extra.
- Unlimited destinations per link
- Business hours, country, source, weighted split
- Own number and message per destination
- Catch-all so no tap is lost
- Clicks per destination in analytics
- Pause or edit rules any time, address never changes
Requires a Premium link (RM39/year). Pay by FPX, Touch 'n Go or card via Billplz.